How does it work?
We provide you with high speed internet through the air, no wires required. The transmitter at your house communicates through the air with one of our access point towers, which are directly connected to Upperspace’s internet backbone. Since no phone lines are required, you won’t be charged any "line" charges from the phone company. No more waiting for an open phone line. No more busy signals. No more waiting for the modem to dial up. It’s always connected and ready to use!

What is required? All you need is a computer or wireless router with an ethernet port, and line of sight to one of our access point towers. Upperspace provides the rest! We'll provide a free site survey to determine what type of wireless equipment is needed.

Can I get wireless internet service at my house; I live way out in the sticks?
Almost certainly. Unlike DSL and Cable internet, our wireless service works anywhere that has line of sight to one of our access point towers. We have several access point towers online that are ready for customers to use, and we’re regularly adding new towers. You can check our coverage map to see if you are inside our coverage area.

Can connect my laptop and cell phone to your service over wifi?
Yes. You can connect a wireless router (available at Walmart, Radio Shack, etc.) to our service, and connect your computer and phone through that router. Our wireless service is designed to deliver high speed internet from our tower to your house wirelessly, and then from the transmitter we install on your house, we run a standard ethernet cable to a wireless router or directly to your computer.

What is "line of sight"?
The antenna at your house needs to be able to "see" the antenna on one of our towers. Our towers are tall and generally can see over any trees in this area. However, tall trees, buildings, or hills close to your house may block your line of sight to our towers. We will be happy to conduct a free site survey at your location to make sure we can offer quality internet service. There is no cost or obligation for this. We’ll come out with portable test equipment and confirm that our wireless service will work at your location.

Will all my internet applications work?
Yes, all normal internet applications should work fine with our wireless internet service. Movies, videos, Skype, online games, file uploads and downloads, and music all work great with Upperspace Internet. Gamers especially appreciate our service as the ping times to most internet sites are usually less than 50ms. If you need a public IP for server applications, we have business packages available.

Are your wireless internet speeds guaranteed?
Our non-business plan speeds are not guaranteed. All wireless internet services use shared media. Shared media means all users share whatever bandwidth is available. Our network has been engineered and maintained so that there is always plenty of available bandwidth, but it is possible during peak usage hours parts of our networks could hit maximum capacity for brief periods of time. That means you may not always be able to get the full amount of bandwidth your plan includes, but you will still have fast useable internet access during those times.

Another consideration is that there is always some "overhead" in any network. The overhead in wireless is collision control packets and re-transmission packets. These can use up to as much as 10% of your bandwidth. This is minimal, but should be noted when looking at MAX bandwidth throughput. We are very conscious of the performance of our networks and plan to keep the performance very good on our wireless networks. If you need guaranteed performance ask about our Tier 1 service, usually the best choice for mission critical business applications.

What about reliability?
Like other broadband services, our wireless service can be affected by weather, especially thunderstorms with lightning. For the most part rain will not change the performance of your connection. Your internet should continue to work through even the heaviest downpours. With 15 years of Internet Service experience, we have a very good track record with only a fraction of one percent downtime. We do our best to keep it that way.

What makes Upperspace Wireless Internet better?
We built our wireless network literally from the ground up, using the latest in technology and equipment. We spent countless hours engineering everything to work reliably and at peak performance. Unlike other providers we OWN most of our towers and network. That means we have full control over our network, we’re not at the mercy of anyone for access to our equipment and can make any changes or repairs whenever we need to. In addition, we regularly upgrade our equipment so we can provide you with better performance.

Upperspace is locally owned and operated in Pryor, Oklahoma. When you call, you talk to someone in Pryor. If you need someone to come out and fix a problem, they are dispatched from our Pryor office, less than 30 minutes from any customer!

Our goal is to provide you with the fastest, most reliable, wireless internet access available.